I've been Telstra'd

Frustration!! No internet, no second phoneline. No fax. I have applied for ADSL to be installed at work but have now been without fax and internet for nearly 2 weeks. The line works as a phone line but not as an ADSL line. Anyone trying the line simply gets a busy signal. Because I have chosen a supplier other than bigpond, Telstra will not talk to me. They will only talk to my ISP, taking three and four days to return each call. It is now 4 weeks since I lodged the ADSL application - "which only takes 3-7 days to connect". They now finally agree that there may be a problem with the line itself and a team will be dispatched within the requisite 10 days (!!) to investigate, repair etc. My christmas present this year will be to have the internet/second line operational again before the end of the year.

This means that moodling has come to a screaming halt. Murphy's Law???

Moodling along

The moodle website is up and running. Now comes the work of loading course materials and getting the students up and running as well. This will be a slower process and some strategies to get them moving may take a little longer. It is still a very new concept for most of our students. Most will need one on one induction mainly since they live so far apart.
I really have some evidence for continuous improvement for the next AQTF audit!

It's all a muddle

It has been a long week. The muddle with the moodle software error has been solved by the support people locally and now it is up to us to learn how to use it and upload material. The frustrating part is not having enough time to get everything done. It is one thing to play in an Edna sandpit; it is quite another to be the main administrator of a whole site. It is only the software learning phase but time is the issue.

I have had my first survey monkey survey sent out and responded to by my guineapig team. Thanks people. The small step of contacting all the students on their email addresses still waits for the list to be set up.

In the office we have been sidetracked with the order of a new computer and the need to get sorted for the major changeover some time next week. Files to be sifted, sorted backed up or deleted for transfer to the new machine and network. And in the meantime, regular customer service activities need to continue!