managing change
change equation
Various interpretations exist. The basic idea is that people will only change when:
the combination of the desire for change, the vision of the change, and the knowledge of the change process is greater than the value of leaving things as they are.
This can alternatively be expressed as dissatisfaction + vision + change process = the cost of change (Managing Complex Change, Beckhard and Harris, 1987).
http://www.businessballs.com/consciouscompetencelearningmodel.htm
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